Business Protocols
 |
Download JLT's Business Protocols (538Kb PDF) |
Contents includes:
| 1. |
Introduction and Scope |
| 2. |
Management and Service Standards |
| 3. |
Placing Services |
| 4. |
Duty of Disclosure |
| 5. |
Selection and Solvency of Insurers |
| 6. |
Confidentiality and Security Information |
| 7. |
Claims Services |
| 8. |
Maintenance of Records |
| 9. |
Conflict of Interest |
| 10. |
Remuneration and Other Income |
| 11. |
The Receiving and Holding of Client Money |
| 12. |
Payment to Third Parties |
| 13. |
Financial Crime |
| 14. |
Methods of Payment |
| 15. |
Communication by Email |
| 16. |
E-commerce |
| 17. |
Use of Dedicated Website/Email for Risk Presentation |
| 18. |
Complaints and Redress/Feedback |
| 19. |
Assignment and Subcontracting |
| 20. |
Terminating Our Appointment |
| 21. |
Terminology |
| 22. |
Further Information |
| A |
Appendix 1: Code of Ethical Conduct |
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Download JLT's Business Protocols (538Kb PDF) |