You are here: Jardine Lloyd Thompson Limited > How We Work
Our service style and approach truly differentiate Jardine Lloyd Thompson Limited and we believe provides more value for our clients:
Single location – in the heart of the London insurance market
We offer an integrated, flexible resource that brings together expert insurance, reinsurance and risk financing capabilities in a one-team approach. This team is based in a single office in the heart of the London insurance market, providing some practical, but real, advantages in terms of communication and teamwork – both within Jardine Lloyd Thompson Limited and with the market.
Service and team structured around our clients specific needs
The most effective risk solutions result from co-operative relationships. Uniquely amongst our competitors, we operate as a single profit centre, allowing our staff to concentrate on clients’ needs without having to negotiate internal obstacles. This flexible corporate structure enables us to build the team and service specification around the specific needs of each client or project without any internal barriers, constraints or rigid templates.
Integrated broking and service
We do not separate client servicing and broking. The same London-based team that talks to our clients on a day-to-day basis represent their risk in the marketplace, ensuring that messages are not diluted and your risk is presented in the right way by people that understand your business and that are passionate and committed to helping you succeed.
Strong technical ability – easy access to our specialists
We have always sought to recruit talented individuals with a strong technical knowledge. This has enabled us to achieve real added value for our clients through wider coverage, a full appreciation of how wordings work and suggestions as to how deficient wordings can be improved.
Our one-team approach encourages our technical specialists to have direct dialogue with clients, within a managed service delivery model. This improves communication and helps to harnesses service efficiencies and encourage innovation.
Senior people involved in day-to-day account servicing
Our senior management are actively involved in the day-to-day business of client service, enabling clients to benefit from the knowledge, influence and leverage of our most experienced professionals.
Partnership style
We prefer to develop a three-way partnership involving us, the client, and key markets. Clients gain added value by treating Jardine Lloyd Thompson Limited as an extension of their in-house insurance team, to facilitate the development of the overall strategy, coordinate marketing efforts and grow meaningful relationships across all lines of business.
Claims advocacy
There is now a greater risk of insurers arguing a range of grounds that seek to reduce or avoid settlement, particularly for complex claims. Aggressive claims advocacy and timely and tactical claims reporting by your broker are vital. Claims advocacy is the lynchpin of our claims service. We do not view it as a purely administrative function. Instead our efforts are focused on delivering genuine added value.
